Ebay Sellers The Importance Of Communication
Are you an eBay seller? If you just recently became an eBay seller, you may still be learning the ins and outs of eBay, particularly how to make a profit. While there are an unlimited number of tips that could help increase your chances of making a profit on eBay, like detailed product descriptions and such, there is one way that is relatively simple; having an open line of communication with all of your eBay buyers. Although you may not necessarily think about it at the time, communication goes a long way when it comes to online business transactions, particularly on eBay.
When it comes to keeping an open line of communication with your customers or potential customers, there are three main situations that you should take advantage of. First, if you are selling a popular item, you may have a number of bids or even a number of questions. If your product description wasn't very detailed, it shouldn't come as a surprise to you to have messages from other eBay members seeking more information. While some of these questions may be good, valid ones, others may seem a little bit out in left field. In fact, some eBay member questions may leave you wondering if they even looked at your auction listing. Still, it is advised that you answer all user questions in a polite and timely matter. Doing so will increase the chances of your item or items being sold.
Once an eBay buyer has agreed to buy an item from you, whether it be through a traditional auction listing or a "Buy It Now," sale, you will want to send your customer an invoice, showing the total amount of money that they owe you. After you have received payment, there is a good chance that you will box up the items sold and head to the post office. A great way to make a good impression is to send your customers an update email; an email that can let them know that their items were just shipped. Many eBay buyers like this because it gives them an estimated arrival time frame. Should you have purchased a package tracking number, you will want supply your customers with that information.
It is also advised that you follow through, within a few days or a week, to see if your customers received their items. You may also want to send a personal note asking them how they liked the items and such. One thing that you definitely want to include in a follow-up message is a thank you note. You will want to thank each of your eBay customers for doing business with you. You should also state that you hope to do business with them again. In today's society, many consumers are not thanked for their business anymore, although many wish that they still were. Sending a thank you follow-up note will only take a few minutes of your time, but it is something that your customers will likely remember for sometime to come.
As it was stated above, having an open line of communication may increase your eBay profits. Why you may ask? Well, you need to think of it from a consumer standpoint. If you could shop at two different retail stores, which both had the same products available for the same prices, which store would you choose? If you are like most consumers, you would respond with the store with the best customer service. eBay is no different. With competition increasing each day, you need to be able to set yourself apart from other eBay sellers. The best way to do this is to go the extra mile for your customers.
Keeping an open line of communication before, during, and after each sale will help give you a good, positive reputation among many eBay buyers. It will also likely result in return customers; customers who can help to increase your eBay profits.
How To Get Started On Ebay
Are you interested in using eBay to buy the products that you need or even sell items that you no longer want? If you are, you will need to create an eBay account, if you haven't already done so. Although many automatically assume that getting started with eBay is a complicated task, it doesn't have to be. All you really need to do is follow a few simple steps and you should be good to go.
The first thing that you will want to do is visit eBay's website, which is located at eBay.com. Once you are at eBay's website, you can then click on the link that allows you to register a new account. At that stage, you will be brought to a signup form. That signup form will ask you a series of questions. For instance, you will need to enter in your full name, your address, your telephone number, as well as an e-mail address. You will also be required to come up with an eBay screen name or sign in name, as well as an eBay password, which will be used to access your eBay account. Once you have correctly filled out the form, you will be sent a verification email from eBay.
Once you have received eBay's verification email and followed all of the instructions, which will help you validate your eBay account, you will be able to start using eBay right away. When you first get started, you may need to sign in to your eBay account. As previously stated, you will need to use your eBay sign in name or screen name and password to do so. For that reason, you may want to write down your sign in information and keep it in a safe place. Once you have signed in to your eBay account, you can then do whatever you want; buy or sell.
If you are interested in using eBay to shop online, to buy, you will want to start searching for items to buy. This can be done a number of different ways. eBay allows you to browse through their large selection of items, by detailed categories. You can also perform a standard eBay search or an advanced one. Searches are more likely to give you accurate, tailored results. When browsing or searching for something in particular, you should be able to see a large number of auction listing all on one page. The information that you will be presented with at this time is the standard, bare minimum. If you would like more information on the item in question, such as how much shipping costs or too see additional pictures, you will want to click on the link to view the detailed sales page. Should you like what you see, follow the instructions to buy and you will have made your first purchase on eBay!
As it was previously stated, if you are interested in selling on eBay, to make a little bit of extra money, you can also do so. The only difference is that you are required to pay small fees to become an eBay seller, unlike eBay buyers who have completely free accounts. The amount of money that you are charged will all depend on your auctions, particularly how much you list each item for, as well as how well each item sells. To get started with selling, you will want to click on the "sell," link at the top of the eBay webpage. What is nice about listing items for sale on eBay it is relatively easy to do. For instance, you need to choose a category for your item, make a headline for your auction listing, write a description of your product, upload pictures of what you are selling, outline shipping costs, as well as accepted forms of payments, but everything is outlined for you, in a step-by-step matter.
Whether you are interested in becoming an eBay buyer or an eBay seller, you can do both, in as little as a few minutes. eBay, as previously mentioned, is considered one the most shopped at online marketplaces. For you, this means that if you are looking to make money on eBay, you should be able to do so and if you are interested in buying on eBay, you should be able to find millions of products to choose from.
How To Avoid Failure On Your Ebay Auctions
Many first time sellers have one thing in common -
they fail. Many of them fail time and time again,
never understanding what is going wrong. They do
hours of research looking for the perfect item to sell,
get the auction set up, and wait for the bidding to
begin. Hours go by and no bids are placed. Days go
by, and there are still no bids - or there are very low
bids. Finally the auction ends, and it turns out to be
a total failure. Considering the huge number of sellers
who run eBay auctions, there are specific things you
must do, and specific things you must not do if you
are to be successful.
There are many reasons why auctions fail. The most
common reason is that the item is not in high
demand. This problem can be avoided by doing the
necessary research to determine which items sell
well, and which items should be avoided. This
research takes a great deal of time - but in the end,
you will find that it is time well spent.
Another reason for eBay failure is pricing. No matter
what your reserve price is, your opening bid price
should never be more than $50 or so. This is how you
will attract potential bidders to your auction. If you
set that opening bid too high, most people won't
even click the link to read the description for your
item. Another pricing problem is lack of research.
Before you set your reserve price, you must
determine what the item is really worth, and the price
similar items have sold for in past eBay auctions.
Poorly written descriptions are another cause of
failed auctions. Poor grammar and misspelled words
drive people away. Failing to post a picture of the
item will also keep people from visiting your auction
page. Make sure that your description is well written.
This is essentially your 'sales copy.'
Shipping prices scare people away from auctions if
they are too high. Find the lowest shipping prices
that you can find, and consider paying for the
shipping yourself if it won't cut into your profits too
much. Do not charge handling fees.
Offer great 'customer service' for all of your auctions,
and ask your buyers to give you feedback. If the
items that you sell are everything that you said they
would be, and you offer great customer service, you
can expect wonderful feedback - and this
feedback will help a great deal in your future auctions.
Pros And Cons Of Selling On Ebay
Are you interested in becoming an eBay seller? If you are, you are definitely not alone, as eBay has become a relatively quick and easy way to make money online. Each day, a large number of individuals use eBay to make extra money from home and a few lucky ones are even able to make enough money to support themselves or their families. Before you jump on the eBay selling bandwagon, you are advised to take a few minutes and examine the pros and cons of selling on eBay.
One of the many pros, or plus sides, to selling on eBay is the fact that is it is relatively easy to do. Once you create an eBay account, you can start listing items that you have in your possession for sale right away. When doing so, it is also easy to do. eBay has a step-by-step process for listing items for sale, in traditional auction formats or buy it now formats. In fact, eBay also has a program that lets you compile your auctions, with pictures and descriptions, when you aren't even connected to the internet. As soon as you connect to the internet, you can begin to upload your listings and have them start right away.
Another one of the many pros to selling on eBay is that just about anyone can do it. You don't have to have big fancy, expensive items to sell on eBay. In fact, a large number of those selling on eBay are just selling items that are taking up space in their homes; items they don't want anymore. If you are interesting in becoming an eBay seller, but you aren't sure as to how much you can depend on eBay for income, you may want to think about testing the waters. You can do this by listing the items have you have around your home for sale. Items that tend to sell relatively well are lots, or groups, of toys and infant clothing.
While there are a number of pros, or plus sides, to selling on eBay, there are also a number of cons, or downsides, to doing so as well. One of the biggest cons or downsides to selling on eBay is the competition. As it was previously mentioned, a large number of internet users have started using eBay to make extra money or even make a living. This is what leads to multiple auction listings for the exact same items. While this is nice for the eBay buyers, it can hurt you as a seller. When the supplier is higher than the demand, you may not make as much money off of your items as you had originally hoped to, if they even sell at all.
Another downside to selling on eBay is the fees associated with doing so. In recent years, eBay has redone their fee structure, often to raise their fees. Although these fees are still considered relatively low, they could put a damper on your profits, which alone are sometimes hard to come by. Of course, there are ways that you can the most out of eBay fees. For instance, if you have a "hot seller," you could start your auction out at a low price, as the fees are less for doing so; however, you are taking a gamble, as you never have any guarantees as for how much your items will sell for. Perhaps, the unknown is one of the biggest downsides to selling on eBay; you never really know if you are going to make money or even if you will end up losing money.
As you likely already know, the decision as to whether or not you want to become an eBay seller is yours to make, but, when making your decision, you are advised to keep the above mentioned points in mind. With a relatively equal amount of pros and cons, you may be wondering what your best option is. For more accurate information, you may want to think about testing the eBay seller waters, as you are able to sell whenever you want, with no minimum auction requirements.
Shipping Ebay Items To Customers
If you stock the products that you sell on eBay, as
opposed to drop shipping, you probably spend a
great deal of time and money shipping items to your
customers. If you are a big success on eBay, this
could quickly become a problem. Organize your
shipping practices before they get out of control!
Keep stamps, packing materials, and boxes on
hand. You can have these items delivered to you,
which will save you a lot of time. Use large padded
envelopes instead of boxes whenever possible. These
envelopes are easier to handle, and usually cheaper to
purchase. Furthermore, they often weigh just a little
less than cardboard boxes do, which will save a bit of
money on the postage. Purchase stamps and packing
materials online. Not only will you save time, you will
save money as well.
If you ship a lot of packages, purchasing your own
set of postage scales will increase your efficiency -
the expense will more than pay for itself. Other items
you should invest in include a rubber stamp, label
printing software, a good printer, and labels. Either
use a stamp for the return label, or keep a large
stock of pre-printed return labels. All you need is a
plan and a little bit of organization to successfully
ship your eBay items.
Ebay Sellers Tips To Help Your Ebay Items Sell
Are you an eBay seller? If you have been looking for a relatively easy way to make money, there is a good chance that you are. Different individuals use eBay, but many use eBay to make a little bit of extra money or even to financially support themselves and their families. If you are an eBay seller, how is everything currently going? Are you making as much money as you had hoped to? If not, you will want to continue reading on; as some tips are outlined below on how you can help to make sure that your eBay items sell.
When it comes to buying items on eBay, there are many eBay buyers who are the lookout for eBay scams. Before purchasing an item, one of the first things that an eBay buyer does is check the feedback of the seller. Doing business with a highly rated and recommended eBay seller reduces or completely eliminates the chances of getting scammed on eBay. Feedback helps to give you a good reputation, but there is something else that can help you get a good reputation too, an "About Me," page. This is a page where you are able to introduce yourself and give a little bit of background information about yourself or your eBay business. "About Me," pages are optional, but there are a number of benefits to having one.
Once an eBay buyer has learned that a seller who has an item that they want for sale is a reputable one, they will then continue to examine the product being sold. This is where your biggest chance of making a sale comes in. First, you will want to make sure that your products are being sold at a fair price. Keep in mind, when making your auction listings that you want to make a profit, but you don't want to scare off any potential buyers with high prices. Just making sure that your prices are reasonable is enough to increase your chances of making a sale.
Secondly, you will want to make sure that you accurately describe all of your items that are being sold. For instance, if you are selling a lot or a group of children's toys, you may want to take the time to list the names of each toy being sold. Outline the condition that each toy is in as well. If you are selling toys that require batteries, you may want to state whether or not the batteries are included. Providing a detailed, accurate description of all of your items will definitely increase the chances of them selling.
In addition to a detailed description, it is also important that you have pictures of your items. eBay allows you to post one free picture, but more can be posted for additional fees. Don't let these additional fees deter you from posting additional pictures, as they are likely to increase the chances of making a sale. In fact, you may want to look into free photo sharing websites, such as PhotoBucket, as they allow you to post additional eBay pictures for free. When taking pictures of your eBay items, you will want to make sure that you take a number of close-up pictures. Also, make sure that the pictures are easy to see and that the lighting is good. Having poor pictures or no pictures at all is one of the many reasons why many eBay items go unsold.
The methods of payment that you accept may also have an important impact on how well your eBay items sell. One of the most common forms of payments used, to pay for eBay purchases, is PayPal. The reason why PayPal is so popular is because it enables shoppers to buy items from you, without having to disclose their account numbers. If you aren't already accepting PayPal, you will want to look into doing so. Although most eBay buyers use PayPal, you will also want to remember that not everyone does. For that reason, you may also want to accept other methods of payment, including money orders or personal checks. The only thing with personal checks is that you may want to wait until the check clears before shipping the buyer their merchandise, especially with large purchases.
By implementing the above mentioned eBay seller tips, you may start seeing an increase in your eBay sales, even right away. In all honesty, you need to think of it from a seller perspective. Look at your auction listings; would you buy what you were selling?
Ebay Scams Steps To Take If You Have Been
eBay is a relatively safe marketplace. Unfortunately,
like most online marketplaces, it is vulnerable to
scams. eBay tries to keep instances of scams
occurring, but with more than 100 million members,
and approximately $40 million moving through the
site on a daily basis, this can be a little difficult.
Sometimes, scams occur.
If you have been scammed, there are certain steps
you need to follow to report the incident, and to try
to come to a resolution. If you paid for the item
through Paypal, the first step is to login to your
Paypal account and open up a dispute for the
payment. If you did not pay through Paypal, contact
your credit card company. In most cases, if you have
used one of these two cases, you will recover your
The next step is to use eBay's dispute process to
report the seller. This is specifically for items that
were not received, or items that were significantly
different than what was described in the auction.
eBay also has a purchase protection program to
further protect buyers. If a settlement cannot be
reached with the buyer, the next step is to make
an eBay buyer purchase protection claim.
A Beginner S Guide To The Different Ebay Auction Types
Over the years, eBay has introduced all sorts of different auction types, in an effort to give people more options when they buy and sell their things on eBay.
For every seller who doesn't like the idea that their item might sell for a far lower price than they intend, there's another who wants to shift hundreds of the same item quickly. eBay tries to cater to all tastes. This email gives you an overview of the different kinds of auctions and their advantages for you.
These are the bread-and-butter of eBay, the auctions everyone knows: buyers bid, others outbid them, they bid again, and the winner gets the item. Simple.
Reserve auctions are for sellers who don't want their items to sell for less than a certain price - a concept you'll know about if you're familiar with real auctions. They work just like normal auctions on eBay, except that the buyer will be told if their bid does not meet the reserve price you set, and they'll need to bid again if they want the item. If no-one is willing to meet your price, then the auction is cancelled, and you keep the item.
Fixed Price ('Buy it Now') Auctions.
Buy it Now auctions can work in one of two ways. You can add a Buy it Now button to a normal auction, meaning that buyers can choose either to bid normally or to simply pay the asking price and avoid the whole bidding process. Some sellers, though, now cut out the auction process altogether and simply list all their items at fixed price. This lets you avoid all the complications of the auction format and simply list your items for how much you want them to sell for.
Recently, eBay added a twist to fixed price auctions: the 'best offer'. This means that buyers can contact you to negotiate a price, which could be a good way to get sell some extra stock at a small discount. The only downside to reserve and fixed price auctions is that you pay a small extra fee to use these formats. In general, it is more worth using reserve auctions for higher-priced items and fixed price auctions for lower-priced ones - but remember that you can combine the two formats.
Multiple Item ('Dutch') Auctions.
These are auctions where you can sell more than one of a certain item. Dutch auctions can be done by bidding. Buyers bid a price and say how many items they want, and then everyone pays the lowest price that was bid by one of the winning bidders. If you have trouble getting your head around that, then don't worry - everyone else does too! These auctions are very rare.
What is more common is when a seller has a lot of one item, and lists it using a combination of two auction types: a multiple-item fixed price auction. This just means that you can just say how many of the item you they have, and offer them at a fixed price per unit. Buyers can enter how many they want and then just click Buy it Now to get them.
Now that you know about the different types of auctions, you should make sure that the items you plan to sell don't violate eBay's listing policies. The next email will let you know what's allowed and what is a big no-no.
Ebay Income Possibilities
If you've ever read an article about eBay, you will have seen the kinds of incomes people make - it isn't unusual to hear of people making thousands of dollars per month on eBay.
Next time you're on eBay, take a look at how many PowerSellers there are: you'll find quite a few. Now consider that every single one of one of them must be making at least $1,000 per month, as that's eBay's requirement for becoming a PowerSeller. Silver PowerSellers make at least $3,000 each month, while Gold PowerSellers make more than $10,000, and the Platinum level is $25,000. The top ranking is Titanium PowerSeller, and to qualify you must make at least $150,000 in sales every month!
The fact that these people exist gives you come idea of the income possibilities here. Most of them never set out to even set up a business on eBay - they simply started selling a few things, and then kept going. There are plenty of people whose full-time job is selling things on eBay, and some of them have been doing it for years now. Can you imagine that? Once they've bought the stock, everything else is pretty much pure profit for these people - they don't need to pay for any business premises, staff, or anything else. There are multi-million pound businesses making less in actual profit than eBay PowerSellers do.
Even if you don't want to quit your job and really go for it, you can still use eBay to make a significant second income. You can pack up orders during the week and take them down to the post office for delivery each Saturday. There are few other things you could be doing with your spare time that have anywhere near that kind of earning potential.
What's more, eBay doesn't care who you are, where you live, or what you look like: some PowerSellers are very old, or very young. Some live out in the middle of nowhere where selling on eBay is one of the few alternatives to farming or being very poor. eBay tears down the barriers to earning that the real world constantly puts up. There's no job interview and no commuting involved - if you can post things, you can do it.
Put it this way: if you know where to get something reasonably cheaply that you could sell, then you can sell it on eBay - and since you can always get discounts for bulk at wholesale, that's not exactly difficult. Buy a job lot of something in-demand cheaply, sell it on eBay, and you're making money already, with no set-up costs.
If you want to dip your toe in the water before you commit to actually buying anything, then you can just sell things that you've got lying around in the house. Search through that cupboard of stuff you never use, and you'll probably find you've got a few hundred dollars' worth of stuff lying around in there! This is the power of eBay: there is always someone who wants what you're selling, whatever it might be, and since they've come looking for you, you don't even need to do anything to get them to buy it.
So you want to get started on eBay? Well, that's great! There are only a few little things you need to learn to get started. Our next email will give you the lowdown.
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