Have you ever walked into a store in your town, and
been addressed by name? This has probably
happened to you at stores that you frequent often.
The shop owner knows your name, and uses it. He
remembers you, and he wants you to know that he
cared enough about you and your business to
remember you. In the offline world, this is just one
aspect of customer support.
Customer service like this is almost impossible to
achieve on the Internet, but some semblance of it
can exist when you personalize your autoresponder
messages. Autoresponder messages can be set up
to address people by their first or last name - or both.
In fact, there is quite a bit of personalized information
that can be added, depending on the autoresponder
that you are using.
The information is included in the autoresponder
messages by using codes. Each autoresponder will
use different codes to insert the information in your
messages. You simply write your message, and put
the codes where you want the personalized
information to appear. For instance, your message
may start out with 'Hello (code for first name)! In this
case, the person's first name will be inserted where
that code is.
Personalizing your autoresponder messages will
most likely improve your response rate. Research
has shown that emails that are personalized with the
person's first name are opened more often, and
those people are generally more receptive to the
contents of the email message. It is usually very
easy to do. You write one message, using the
codes where you want the personalization,
then, no matter who that one email is sent out to,
their personal information will appear where the
Of course, the autoresponder must collect the
information first. This is done with the use of forms
that activate the autoresponder. For instance, if you
are giving away a free ebook, and you have your
visitor fill out a form with their email address to receive
the download instructions for the ebook by email, that
form should collect any type of information that you
want for personalization - such as a first name, as
well as the email address. If that information is not
collected, the autoresponder won't have anything to
insert where that code appears in your messages!
Take a look around the control panel of your
autoresponder, and find out what type of
personalization you can add to your autoresponder
messages. You may be very surprised at the
Tracking Autoresponder Responses
As an Internet marketer, it is vitally important to
know how well your advertising campaigns are doing.
Advertising campaigns cost a lot of time and money,
and campaigns that are not doing well need to either
be changed or scraped. When using autoresponders
for purposes of Internet marketing, you will be able to
tell how well your autoresponder messages are doing
by using response tracking.
Autoresponder response tracking is usually easily
set up with the higher quality paid autoresponder
services. Using the tracking set up tool, you simply
enter the web site address that you want your
readers to visit, and the software generates a brand
new URL. This URL is used track the number of
clicks that you have from the autoresponder message
to the website that you are promoting.
When a person clicks on that special URL, the click
is captured, and they are automatically redirected to
the website that you intended them to arrive at. The
visitor does not know that they have been redirected
in most cases. You can monitor the results
through the control panel of your autoresponder
service account. The control panel will tell you how
many messages were delivered, and how many
clicks were received. Most quality autoresponders
will even include a feature that allows you to track
how many of the emails were opened. This is a
great marketing research tool for mass email marketing.
Not all autoresponder services offer tracking abilities
such as this. If tracking is important to you, you
need to make sure that this is one of the features of
the autoresponder service before you sign up. This
feature gives you the ability to know whether the
message you are sending out is effective, or if
changes need to be made. It also allows you to
see if the sales copy on your website is effective, in
a 'round-about' way. For instance, if you are getting
thousands of clicks from the autoresponder
message, but very few clicks from the sales page
to the order page, you know that the
autoresponder message is working, but the sales
copy is failing.
If you have never tracked your autoresponder
responses before, you should definitely consider it.
Again, this information allows you to find out what is
working, and what is not working. It will essentially
make your autoresponder marketing much more
effective and profitable. You will most likely be very
surprised at the results of the tracking!
Business Automation With Autoresponders
Automation is important to all businesses. The less
time we have to spend doing small tasks, the more
time we have to make more money - or we could
spend that time doing something besides working.
Putting an online business on auto pilot isn't difficult
at all - and it is all done with the use of
Autoresponders can be used to get people to your
website, or to promote products and services.
Simply plug your sales message into the
autoresponder, along with some valuable
information that your potential may want or need,
and advertise that autoresponders address.
Once the person arrives at your site, and goes
through your ordering process, another
autoresponder kicks in. This autoresponder
should send out a receipt, as well as information
that will grant the customer access to whatever it
is that they have purchased. Another autoresponder
message should be sent out after this, thanking the
customer for their business, and letting them know
about similar or related products or services that they
may be interested in.
The beauty of this is that while all of this ordering is
going on, and these important customer service
emails are being sent, you can be off doing
something else! The more automation you can
integrate into your online business, the better off
you will be.
Formatting Autoresponder Messages
Have you received emails that were all broken up?
These emails have one or two words on one line,
then eight or ten words on the next line. In some
cases, one word begins on one line and ends on the
next. These emails are very hard to read, and they
appear to be very unprofessional. Is this what you
want your autoresponder email messages to look
If not, you need to learn how to format your
messages. Start by reading the instructions for your
specific autoresponder. Each one operates a bit
differently in the way that it handles text. For
instance, some autoresponder messages will be
messed up if you do put a 'hard line break' at the
end of each line, while others will be messed up if
you don't! Find out what the right option is for your
Because each email client is different, you should
not allow any line in your message to exceed 65
characters. This will help prevent lines from breaking
up, and it is achieved by hitting the 'enter' key at
the end of each sixty-five character line. The best
way to be sure that your autoresponder messages
are delivered in the correct format is to send them
to yourself, before you send them to your list!
Using An Autoresponder To Publish An Ezine
There are many uses for an autoresponder. One
such use is the publishing and distribution of an
ezine or newsletter. Since autoresponder services
usually are set up to send automatic responses to
the people on the list at certain intervals after they
sign up, setting up an autoresponder to send out an
ezine can be a little confusing.
Depending on the service or autoresponder that you
are using, you will need a 'broadcast' feature. The
broadcast feature works essentially the same as the
autoresponse feature, with one big difference. The
messages are not sent out at intervals. The
messages can, however, be scheduled to go out on
a certain day, which has no bearing on when the
subscriber was actually added to the mailing list.
Broadcast messages are 'one time' messages that
are only sent to your current mailing list. People
who sign up for your list after the broadcast has
been sent do not receive it, unless the specifically
request it with an autoresponder address, which
you must set up.
Using the broadcast feature of most autoresponder
services, you can simply go and either type your
newsletter, or copy and paste it into the editor, then
choose to send the broadcast to your entire mailing
list. More advanced autoresponder services will
usually have broadcasting features.
Using an autoresponder to maintain a mailing list
and to distribute a newsletter is a wonderful idea.
Your subscribers can easily opt-in, or opt-out, and
all of the distribution is handled for you, based on
the schedule that you set. List maintenance can
become very difficult without the automation that
autoresponders provide. You can write each issue
of your ezine or newsletter well in advance, and
have it delivered to your mailing list, no matter
where you are or what you are doing. That is the
beauty of automation!
Since all past broadcast and autoresponse
messages are saved, you can easily refer back to
old issues, or allow people to request past issues.
You can also use the tracking feature throughout
each issue of the newsletter to determine how
many clicks you are getting for the various products
or websites that you promote in your ezine.
If you have not yet purchased an autoresponder or
signed up with any autoresponder service, make
sure that you inquire about the broadcast feature
first. Not all autoresponders or autoresponder
services have this feature, and as your marketing
progresses, you will find that this is one of the most
useful features of the service or program.
Autoresponders And Shopping Cart Integration
When people place orders through your website, it
is always a good idea to immediately acknowledge
the purchase. One way to do this is with the use of
an autoresponder that can be integrated with your
shopping cart. In fact, many shopping carts that are
available today have their own autoresponders built
into the system.
When you set up your autoresponder to send a
message to someone that has placed an order,
there are several things that should be included in the
message. This is an opportunity to 'speak' to your
customer, and to let them know about other deals
that you have or special items that you have available.
You should not miss this opportunity.
Do not try to get your 'thank you' sales message on
the same autoresponder as the customers email
receipt. Putting the sales message on an email that
is automatically sent to grant the customer access
to their purchase is also a bad idea - that would go
better with the receipt. Make sure your 'thank you'
sales message is a message that is sent out all by
itself, so your customer can focus solely on that!
Thank the customer for their recent purchase. Tell
them how much their purchase will help them, and
then tell them about other available products that
work well with the one that they just purchased, or
that are similar to the one that they just purchased
in some way. For instance hair conditioner works
with hair shampoo. Vacuum cleaner bags or carpet
powder works well with vacuum cleaners. Just let
them know about the various products that you offer
that will compliment their purchase in some way.
The important thing is to not let your customer get
away without further contact! Think about being in a
brick and mortar store. When you go up to the
counter to pay, there are many items there for sale.
These items are meant to be picked up as last
minute purchases, or impulsive purchases. Your
'thank you' sales letter serves the same purpose.
Don't make the mistake of bombarding your
customer! You can usually send them periodic
information about your specials after they have made
a purchase through you, but emailing them on a
daily basis with your offers is not good business!
Use your autoresponder responsibly! Make sure that
your autoresponder is set up to handle automatic
remove requests, and make sure that the information
that you are sending your customers is of value to
Improper Uses Of Autoresponders
Autoresponders are wonderful! They can be used for
a variety of things, but there are several ways that
autoresponders should not be used. Using
autoresponders in improper ways will make things
a bit more difficult for other people, and it could
make things really bad for you!
Having one autoresponder respond to another
autoresponder creates chaos, and in some cases, it
can overload servers. This happens when you sign
up for something, using your autoresponder email
address. You sign up, and a message is sent to
someone else's autoresponder, which responds to
your autoresponder, which responds to that
autoresponder - and this continues on and on until
it is manually stopped and straightened out.
Some people use their autoresponder address on
purpose when they sign up for discussion lists. In
effect, this causes an their autoresponder message
to be sent to the entire list, or to one person on the
list, each time a person sends a real message to
the discussion list. Needless to say, discussion list
members and owners frown on this practice, and the
autoresponder owner gets banned.
Avoid these problems and use your autoresponder in
ways that it was meant to be used. Do not use the
autoresponder irresponsibly! Not only will you create
problems for others, but you may find that you get
reported for spam!
Articles And Autoresponders
Writing articles to market a product or service is an
excellent way to build business. The articles should
be very informative, providing the reader with
information that is relevant to a specific topic. The
article usually includes a link to a webpage for more
information. The webpage, of course, is designed to
sell a product or service that relates to the topic of
These articles are commonly submitted to article
banks, websites, and ezine publishers. This is one
of the most effective ways to market a service or
product on the Internet, and it can become even more
effective when it is combined with the use of an
Begin by setting each of your articles up in your
autoresponder. It is important that each article have
its very own autoresponder address, so you will
need an autoresponder service that will allow you to
do this. Next, make a master list of your articles, with
the autoresponder address for each article listed
beside the title. You can even add descriptions of the
articles on your master list if you want to.
Advertising your articles one at a time can take a
great deal of time...but advertising one autoresponder
address - the one for the master list - won't take
very much time at all. Simply put it in your newsletter
and on your website. You can even allow other
ezine publishers to use this is a free resource for
Invoicing With Autoresponders
If you have recurring invoices that you send out, you
can easily automate this process with
autoresponders. Many business
owners find that they spend a good portion the day
sending out invoices, or trying to collect on unpaid
invoices! This can easily eat into the time that you
could be spending generating new business.
If the amounts invoiced are the same each month,
and due on the same day each week or month, you
can easily automate the invoicing process with the
use of an autoresponder. Many shopping carts that
have autoresponders built in work well for this.
Others may take a little time to set up, but in the
end, they will save a great deal of time overall.
Get extra usage out of the automated invoicing
process by adding small messages to the invoices
that alert these clients to new products or services
that you offer. Think about your phone bill - doesn't
your phone company send out additional sales
material with each bill? There is no reason you
shouldn't use this same marketing technique with
your autoresponder invoices!
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